29. November 2019 Uncategorized

Case study: How Ursapharm reduced damage rate from 110% to 44%

Author: Sara Alghisi

A high damage rate is a financial burden

Before the end of 2016/2017, URSAPHARM needed to re-organize its damage management system from scratch. Their damage rate of 110% was far too high, and insurance premiums were always on the rise.

The most important step to reduce damage costs was to identify cost factors and take targeted countermeasures. However, it was difficult to understand what the cost factors were. USAPHARM distributed damage data on different platforms: in the insurance companies’ external databases, on Excel files, and on other systems. Mr. Mayer needed a solution that would allow him to: 

  • Consolidate damage data in one system and document all processes
  • Run effective analyses to identify cost factors
  • Efficiently plan administrative processes and coordination between colleagues
Implementation of optimal risk and damage management

Mr. Mayer relied on Avrios to achieve his goal to reduce the damage rate. The first step was to consolidate all data and optimize damage management. Using this data, he analyzed cost factors and put in place countermeasures to ensure an increase in employee awareness, correct return of vehicles and invoice validations. 

With the help of Avrios, URSAPHARM, reduced the damage rate from 110% to 85% in the first year, reaching 44% in the second year through the implementation of further measures. The advantages of using Avrios were:

  • One place for all data and documentation. Ensuring complete documentation and reducing lost data or duplication 
  • Having updated reports based on complete data, and consequently obvious related cost factors
  • Operational implementation of saving measures provided directly from the software (e.g: repairs check) 

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